1. How do I get started?
Use the Contact form to detail the scope and budget of your custom order and I'll get back to you with approximate costs of design and materials. Once you are ready to move to planning a non-refundable planning deposit will be required.
2. How long does making take?
In depth project planning for your custom order will begin immediately after your deposit is submitted, including multiple rounds of designing and refining during a roughly 3-4 week planning phase, followed by a 3-6 month wait time for me to finish your custom pieces. Time frames are subject to change based on current order volume, scale of custom request, and material shipments.
3. How much will it cost?
A non-refundable flat fee of $50 is required to begin the process. Final payment is calculated upon finalization of the design concept. Once you submit your final payment, any necessary materials will be purchased and you will be officially added to the queue. All payment is processed through the Inca Lily website and has to be submitted before creation can begin.
4. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed and shipped within 4-6 weeks. Once shipped, you can expect your package to arrive within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
6. What is your return policy?
As this is a completely custom order there are no returns or refunds. However my goal is to make sure you are as happy with your new jewellery as possible so I will do my best before shipping to make sure you are completely satisfied with your piece.