1. How do I get started?

Use the Contact form to detail the scope and budget of your custom order and I'll get back to you with approximate costs of design and materials. Once you are ready to move to planning a non-refundable planning deposit will be required.

2. How long does making take?

In depth project planning for your custom order will begin immediately after your deposit is submitted, including multiple rounds of designing and refining during a roughly 3-4 week planning phase, followed by a 3-6 month wait time for me to finish your custom pieces. Time frames are subject to change based on current order volume, scale of custom request, and material shipments.

3. How much will it cost?

A non-refundable flat fee of $50 is required to begin the process. Final payment is calculated upon finalization of the design concept. Once you submit your final payment, any necessary materials will be purchased and you will be officially added to the queue. All payment is processed through the Inca Lily website, where you can either pay in full or use a ShopPay payment plan.

4. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 4-6 weeks. Once shipped, you can expect your package to arrive within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

6. What is your return policy?

As this is a completely custom order there are no returns or refunds. However my goal is to make sure you are as happy with your new jewellery as possible so I will do my best before shipping to make sure you are completely satisfied with your piece.

1. Which pieces are one of a kind?

Select pieces are one-of-a-kind and will not be reproduced. These piece are all under the One-Of-A-Kind section of the catalogue. They are also marked as one-of-a-kind on their respective product pages

2. How long does making take?

Production times vary depending on the piece but the average is 4-6 weeks. Please allow me grace in finishing your piece as this is a one woman production and not a factory manufacturer.

3. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 4-6 weeks. Once shipped, you can expect your package to arrive within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

5. What is your return policy?

Unfortunately, all items are non-refundable at this time.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has begun production, we are unable to make any changes.

1. Which pieces are ready to ship?

Only select Sterling Silver jewellery has completed the fabrication process and is ready to ship. These pieces will be tagged as such with a Ready to Ship section on the product page.

2. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 3-5 business days. Once shipped, you can expect your package to arrive within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

4. What is your return policy?

Unfortunately, all items are non-refundable at this time.

5. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

1. What is the production time?

Production time is how long it takes me to acquire materials and assemble your chosen piece. On average gold jewellery takes me 3 months for acquisition and crafting. Times will vary on a case by case basis. There is no guaranteed completion time.

2. What is your return policy?

Unfortunately, all items are non-refundable at this time.

3. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. I will do my best to accommodate your request, but please note that once an order has been shipped, I'm unable to make any changes.

Silver, specifically sterling silver, will tarnish from oxidation. But you can learn how to protect sterling silver fromtarnishing by adhering to just a few simple rules.

Avoid Wearing Silver in The Shower: Water can oxidize silver, causing it to tarnish.
Avoid Pools: Chlorine and other chemicals can damage most types of jewelry.
Avoid Hot Tubs or Springs: There are often chemicals in hot tubs. Springs usually have sulfur that can tarnish silver.
Remove Jewelry When Doing Household Chores:
Always remove it when you’re doing household chores. Household cleaners can be abrasive and cause damage to dainty silver pieces.
Take Off Jewelry When Exercising: The salt in sweat can be corrosive to silver jewelry, causing it to tarnish.
Avoid Wearing Silver in Hot Places:
It might be smart to keep your silver jewelry out of direct sunlight, especially if it has gemstones. Sun won’t exactly damage the silver, but it might cause it to tarnish more quickly. And direct sunlight can cause pretty gemstones to fade or change in color over time. Knowing how to care for sterling silver properly sometimes means not wearing it in sunny or hot places.
Avoid Wearing Silver Jewelry When Doing Outside Tasks:
Whether it's damage from sun or heat, or scratches from garden tools, you may want to remove your silver jewelry when doing outdoor tasks.
Put on Silver Jewelry Last When Getting Ready:
For optimal sterling silver jewelry care, it’s a good idea to get in the habit of putting on your jewelry after you dress and put on makeup.

Your pearls' best friend is moisture. A great way to preserve your pearls is to wear them and do it often! The natural oils that your skin secretes is absorbed by the pearls and is beneficial in protecting them. Wear your pearls with confidence knowing that you are nurturing them with your natural warmth and moisture.

You should store your pearls away from any objects that are coarse or can scratch their surface. Instead, wrap your pearls in soft fabrics like linen, silk or velvet or place in a protective pouch.

Remember to not place your pearls in any sort of airtight packaging or plastic since these materials do not allow the pearls to receive their much needed moisture. If pearls are placed in an environment that is too dry, they are susceptible to cracking. If you do place your pearls in a safety deposit box or environment that is too hot, make sure to leave a damp cloth in the enclosed space with your pearls. Try to avoid leaving your pearls in dry and hot places for too long.

Make sure that your pearls are not exposed to ammonia, chlorine bleach, hairspray, hydrogen peroxide, vinegar, perfume or similar chemicals that can damage your them.

If applying makeup, perfume or hairspray, do so before putting your pearls on. Chemical substances can harm your pearls by dissolving the pearl’s nacre (the layers that create the pearl).

Make sure to remove your pearls before engaging in any physical activity that can cause excessive perspiration such as exercising.

Your pearls should not be submerged in water. So do not shower, wash dishes or swim while wearing your pearls.

When you are putting your pearls away, make sure to wipe them gently with a soft cloth to remove any excess oil and dirt that has accumulated.

Lastly, a good rule of thumb is that your pearl jewelry should be the last thing you put on before you walk out the door and the first thing you take off when you get home.